Refunds

SUNY Orange Student Refunds Issued Through Higher One

Who is Higher One?

Orange County Community College has partnered with Higher One to deliver your financial aid
refund. We are committed to delivering 100% of your refund at no cost, providing students with
clear choices and offering great customer service.

How Do I Get my Card/Green Envelope?

Higher One Green Envelope with My SUNY Orange Card

You will receive your My SUNY Orange Card in the mail at your primary address on file with Orange
County Community College. Make sure your address is up-to-date and look for the bright green
envelope.

Once you receive the envelope:
1. Visit. MySUNYOrangeCard.com
2. Set up. Enter your card number to get started.
3. Choose. Select the option that best fits you.

REFUND CHOICES:

  • Same business day deposit to a OneAccount. Money deposited to the account the same
    business day funds are released by the College to Higher One.
  • Deposit to another account. Money in two to three business days.
  • Paper check. Money in five to seven business days.

What do students need to do?

Make sure we have your current mailing address! Here’s how:

  • Log into MySUNYOrange
  • Select the “Banner College Information” icon
  • Select Personal Information
  • Review Address and Phone Numbers

If the information that appears is not correct, you must complete the Change of Information form and submit it to the Bursar Office or Student Services Central to ensure delivery of the My SUNY Orange Card, as well as other important documents.

Be sure to update your address with the US Postal Service as well to avoid delayed, lost, or returned mail.

Have additional questions?

For answers to questions about your refund options, visit MyOneMoney.com/students.

For answers to questions about your Higher One account, visit Higher One's FAQ database: Easyhelp

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The My SUNY Orange Card Debit MasterCardĀ® is issued by WEX Bank pursuant to license from
MasterCard International Corporation. The card is administered by Higher One, Inc.

Ā©2014 Higher One, Inc. Higher One and the Higher One logo are registered trademarks of Higher One,
Inc. MasterCard is a registered trademark of MasterCard International Incorporated. All other names and
logos are owned by their respective owners.