��SUNY ORANGE Office of Career & Internship Services  Your Portal To Career Success presents Functional Resume: This format re-arranges your employment history into sections which highlight your skills and accomplishments. It allows you to emphasize your skills and eliminate the tendency to repeat similar experience. It is a summary of your work experience organized around skill areas. Skill areas are used as section headings. Limit your skill headings to no more than five and use only skill headings that support your objective. Examples of skill areas include: Accounting and Budgeting Management and Coordination Advertising and Marketing Supervision Counseling and Advising Teaching Under each skill area you list the duties and specific job tasks performed and any accomplishments which demonstrate your proficiency. Bullet each duty, job task and accomplishment and begin each bulleted sentence with an action verb. We recommend that you use a functional resume if: A. You are changing careers B. You have noticeable gaps in your employment history C. You don t have a great deal of experience related to the position you seek. Resume Samples on following pages& & & & ... CREATIVE integrated budgeted monitored acted introduced calculated operated authorized invented catalogued organized chose launched classified prepared conceived marketed collected processed conceptualized opened compared purchased created ordered compiled recorded customized originated completed retrieved decided performed computed reviewed designed planned critiqued scheduled determined prepared decreased screened developed produced diagnosed specified devised proposed dispatched summarized directed resolved distributed surveyed enhanced revitalized evaluated systematized enlisted selected examined tabulated established set up executed validated fashioned shaped generated verified founded structured identified HUMAN RESOURCES formulated wrote implemented advised illustrated CLERICAL & RESEARCH inspected assessed improved approved interpreted assisted initiated arranged interviewed clarified instituted automated investigated coached Use action verbs to describe your duties, skills, work experiences. Use same verb tense for each verb chosen, usually the simple past tense. HUMAN RESOURCES continued& & .. computed set goals developed collaborated developed stimulated directed consulted forecasted trained drafted counseled managed TECHNICAL edited diagnosed marketed assembled enlisted educated planned built explained employed projected calculated formulated grouped researched computed influenced guided tabulated designed interpreted handled TEACHING devised interviewed hired adapted engineered investigated integrated advised fabricated lectured mediated clarified maintained mediated monitored coached operated moderated motivated communicated overhauled negotiated negotiated coordinated programmed participated recruited demystified remodeled persuaded represented developed repaired presented sponsored enabled solved presided strengthened encouraged upgraded promoted trained evaluated COMMUNICATIONS publicized FINANCIAL explained addressed reconciled administrated facilitated arbitrated recruited allocated guided arranged represented analyzed influenced authored sold apprized informed collaborated spoke audited instructed consulted taught balanced interpreted contacted trained budgeted lectured convinced translated calculated persuaded corresponded wrote MANAGEMENT & LEADERSHIP executed prioritized expanded accelerated expanded produced generated administered guided proposed identified analyzed headed recommended improved applied implemented reduced masterminded assigned improved reinforced pioneered attained incorporated repositioned rectified authorized increased retained single-handedly chaired initiated reviewed solved consolidated instituted revised strengthened contracted investigated scheduled surpassed controlled launched sorted turned around coordinated maintained strengthened was promoted to delegated managed supervised was responsible for developed mediated SUCCESS WORDS directed negotiated accomplished evaluated organized awarded enacted oversaw corrected established performed diverted exceeded planned eliminated CREATE AN ASCII/PLAIN TEXT RESUME AND COVER LETTER A text (or ASCII) resume will be stripped of formatting features such as bold and italics, so it may not appear very attractive to you. However, it will be universally compatible with all systems. To convert your resume from MS Word to plain text. Open your resume document, go to Edit> Select All and change the font to Courier 12 point, go to File> Page Setup and change the left and right margins to 1.5 inches. Go to File> Save As> under  Save as Type, select  Plain Text. Select  yes at the prompt that warns about features being compatible. Name and save this file, then reopen the file, which should now have a text (.txt) extension. Review and clean up your document: -Insert space where necessary - Left-justify all text -Change bullets to asterisks or dashes -Take out tables and centering -Change or remove symbols that didn t convert properly Save your work! TEST THE FILE Open your text resume, copy and paste it into your email message box and send it to yourself and a few friends to ensure that the text transfers properly. CREATE THE E-MAIL MESSAGE Follow the employers directions for applying to each position! Requirements and instructions will differ, based on the individual company s needs. If no specific instructions are given: Open your email program and set the message format to plain text, not HTML. Make the message Subject memorable!  My resume isn t going to grab the attention of a busy person. Make the subject line relevant, and include your name, e.g.  Resume of Jane Smith Copy Editor position. Now create a  cover letter message just as you would in print, except leave off your mailing address, the date, and the recipient s mailing address. The message will begin with the salutation, e.g.:  Dear Mr. Jones Type your  signature at the bottom of your  cover letter. Avoid clever quotations/sayings in your email signature. After your signature, add a couple of blank lines and the text notation. =================Resume Text Below========================= Add a couple more blank lines, then paste the text from your ASCII resume into the body of the email message. -Unless the employer has requested no attachments, attach your Word resume. This will accommodate employers who prefer a traditional resume. It doesn t hurt to send your resume in both formats! TIP: When posting a resume to an online resume builder, use your ASCII resume, and cut and paste it to fill the online form. P ortfolios are great tools for students from all majors. A professional portfolio is usually taken to an interview. This type of portfolio is a documentation and demonstration of your accomplishments. It shows growth in your skills and understanding over time. A portfolio is not only documents your results but also how you got there and what you learned in the process. WHAT ARE THE BENEFITS OF PORTFOLIOS? Regardless of how you ll use the finished product, all portfolios can help you: Write or update your resume more quickly, since all the relevant information will be in once place. Organize information you ve gathered over the years, such as awards, certificates, and records of other accomplishments. Showcase your achievements, skills, and abilities for an interview. See your career as a collection of skills and talents that you ve developed, rather than just a list of job titles. E-PORTFOLIOS: EFFECTIVE AND EASY Electronic portfolios are an excellent way to showcase your skills and your computer abilities. Remember more and more employers are seeking students with high levels of technology skills. The most effective portfolios are those that are targeted towards a specific job organization. CREATIVE PORTFOLIOS A creative portfolio contains only samples of work relevant to your particular field. Just like a professional portfolio, your creative portfolio should be organized and presented in a quality format. Many creative fields also expect a title page, essay, or artist statement and biography. Talk with people working in your field about the specific expectations for this type of portfolio. Chronological Resume: This is a summary of your work experience, lists your past jobs in date order with the most recent job first. It organizes your professional experience around past positions and employers. It includes the name of the organization, the location (city and state), dates of employment, job responsibilities, duties and accomplishments in terms of benefits to the employer. For each job you list, you include between 3-5 major duties and begin each bulleted sentence with an action verb. The chronological resume is preferred by employers and should be used if you: Have a history of employment that show stability You ve been working in the same field for awhile You ve had a steady upward progression of titles and levels of responsibility You have not been a job-hopper The disadvantage of using a chronological resume is that this format places emphasis on employment gaps. In addition, this style has no flexibility in presenting your transferable skills when you are changing careers or when related work experience is minimal. Hybrid Resume: This resume combines the skills section of the functional resume and the employment history of the chronological resume. The employment history is a short summary of your past employers, their name, location, and your job title. If you have a solid work history, include the dates of employment as well. Employment History follows immediately after the skills section. We recommend that career changers with a solid work history use a hybrid (combination) resume, which allows you to take the best parts of both functional and chronological formats and helps to position yourself in as positive a light as possible. Internships should be considered work experience and placed in the Work Experience section of the resume, however, you must indicate that it is an internship. OFFICE OF CAREER AND INTERNSHIP SERVICES  Your Portal To Career Success 2nd Floor Room 227 George F. Shepard Student Center (845) 341-4444 July 2011 you can draft a resume! THIS PACKET HAD BEEN COMPILED BY THE OFFICE OF CAREER & INTERNSHIP SERVICES TO HELP YOU CREATE YOUR RESUME! AFTER USING THE TOOLS ENCLOSED, PLEASE TYPE A RESUME, THEN MAKE AN APPOINTMENT WITH US TO HAVE SOMEONE CRITIQUE YOUR EFFORTS. THANK YOU. RESUME Table of Contents General Guidelines/Proper Length 3 Different Types of Resumes 4 Resume Sample Chronological Style 5 Resume Sample Hybrid Style 6-7 Resume Sample Functional Style 8 Resume Headings 9-10 Summary of Qualifications 11 Know Your Skills 12 Final Tips for Developing An Effective Resume 13 ACTION Verbs 14-16 E-Mail Resume Tips 17 Thinking Outside The Resume Box: PORTFOLIOS 18 WHAT IS A RESUME? A resume is a summary of your experience, education, skills and qualifications for a specific job objective. It is a marketing tool which an employer reads, even before meeting you! The purpose of the resume is to create enough interest in you so that you are called for an interview! GENERAL GUIDELINES Here are several points to remember when writing a resume: There is no one perfect way to write a resume. One size does not fit all. A resume is read in approximately 30 seconds, so be sure to prioritize the order in which the information is presented. Don t be surprised if you must write several drafts. Write down all of your experience on paper and revise it later. The organization must be reader friendly: spacing, layout, and headings must be visually appealing. Use bold, italics, and underlining for emphasis. Use font size 11 or 12 for your resume. You may use a font as small as size 10, especially when you need to fit a lengthy history into two pages. A font style such as Times New Roman or Arial is easy to read. Consistency is important: if you italicize one job title, italicize all of them. Do not abbreviate except for states, college degrees. Include all experiences related to the job objective even if they were volunteer experiences. Remember that your resume must be attractively presented; must have a sense of direction, professionalism, and honesty; must focus the reader on your strongest points as well as your career goals. The best resumes are customized to each position you are seeking. . PROPER LENGTH The old rule that a resume must be one page does not follow. Resumes for teaching or human services positions such as nursing and psychology are often more than one page. Student teaching experiences, clinical experiences, and other forms of professional training cannot be limited to a one page resume. If a resume must take up more than one page, it should fill up at least half of that second page. Be sure that your name is at the top of the second page, along with Page 2. If your resume is to be scanned, key words and phrases are essential to qualify you for the position you are seeking. This will make your resume longer than one page. CHRISTINE LIN 20 Colonial Drive, Apt. A New Paltz, NY 12561 (845) 255-0000 ln98@cs.newpaltz.edu OBJECTIVE A position that will utilize my skills in computer programming EDUCATION B.A. Computer Science, December 2006 State University of New York, New Paltz Major GPA: 3.3 A.A. Computer Science, June 2002 Dutchess County Community College, Poughkeepsie, NY Major GPA: 3.4 SKILLS Proficient in C/C++, PERL, JAVA, VISUAL BASIC, HTML Experienced in UNIX systems administration Familiar with Windows 97, 98, 2000, DOS, Macintosh, Microsoft Office Suite (Word, Excel, Access) SIGNIFICANT PROJECTS Completed project simulation of cashiers in a supermarket. Defined object-oriented functions such as function, virtual methods, virtual base-classes, inheritance, and polymorphism. Concluded that business with one line and many servers is more efficient than one line for each server. EXPERIENCE Web Page Designer, May 2003  2006 SUNY New Paltz Computer Services Center Design Web pages for academic department using HTML, JAVA Applet, and PERL-scripts, and perform regular maintenance and up grades. Run workshops on HTML for college staff. Tutor, September 2003  2004 SUNY New Paltz Computer Science Department Tutored up to 20 first and second year students in C++ and algebra courses Computer Assistant, June 2002  2003 Lucky Enterprises, Poughkeepsie, NY Installed software, configured hardware, did troubleshooting. Built computers and installed many ethernet networks. LANGUAGES Bilingual in English and Mandarin. Permanent residents of U.S. Sample Resume: Times New Roman #12 (Chronological Style) Robert MacIntyre 1001 Long Shore Street Evanston, IL 12345 (123) 555-1234 MacIntyre@thenet.net JOB OBJECTIVE Environmental Health & Safety Coordinator SUMMARY OF QUALIFICATIONS 10 years as an Environmental Compliance Professional with recent experience in Environmental Protection and OSHA compliance. Demonstrated ability to build rapport and resolve complex issues among multiple entities with conflicting interests. Working knowledge of industrial and research settings. PROFESSIONAL EXPERIENCE 1995-present SIDNEY LABS (SL), Chicago, IL Environmental Compliance Specialist LEADERSHIP As Facility Coordinator for a building on the University of Chicago campus, closed out 85% of 1800 deficiencies, turned around maintenance and custodial standards, implemented a recycling program, and improved security As Chairperson of the Life Sciences Division Safety Committee, revitalized the group, improved productivity, increased recognition within SL, and facilitated a self-assessment inspection program Served as liaison between Principle Investigators and Environmental Health and Safety (EH&S) Division. Developed strategies for EH & S compliance including OSHA and waste management As Manager of the Medical and Biohazardous Waste Program, developed a comprehensive compliance document including a generator s guide and training plan. Program was fully implemented in only five months. COMPLIANCE ENFORCEMENT Conducted advice visits to hazardous and mixed waste generators to review procedures, labeling practices, and adherence to accumulation time limits. Updated and managed the Underground Storage Tank (UST) Program, which included the creation of four-page Monitoring Plans that were used as models by the Department of Energy (DOE) Coordinated certification of tanks and secondary containment for six Permit-by-Rule (PBR) Hazardous Waste Treatment Units. Ensured upgrades were in compliance and directed the permit writing effort Robert MacIntyre Page 2 1994-1995 SAFETECH, Springfield, IL Environmental Compliance Consultant An environmental consulting firm providing support to DOE facilities Developed and wrote the first-ever Quality Control Inspection Plan/Procedure to monitor quality assurance of Pleasant Hills Laboratories Hazardous Waste Management storage and treatment facilities. Plan was incorporated into their Part B Permit. Audited hazardous waste management facilities and Waste Accumulation Areas (WAAs) for compliance with EPA and Cal-EPA regulations, and DOE policies. Waste included: hazardous, Radioactive (high and low level), and mixed. 1990-1994 US AIR FORCE, Wichita, KS Environmental Program Manager, 1993-1994 Environmental Compliance Specialist, 1993 Chemist, Materials Engineers, 1990 1993 An aircraft re-work facility comprised of 125 manufacturing shops and a materials engineering laboratory. Ensured EH & S compliance in 75 WAAs by performing frequent surveillance and enhancing the training program Co-developed directives for issues including waste minimization, solvent substitution, recycling, chemical storage, fire safety, and OSHA standards Directed preparation of individual shop contingency plans for the site Hazardous Material Management Plan 1987-1989 MARION RIGGS HIGH SCHOOL, Topeka, KS Physical and Inorganic Chemistry Advanced High School Teacher 1984-1987 TOXMOX Inc., Topeka, KS Chemist, 1987 Lab Technician, 1984-1987 EDUCATION B.S., Biochemistry, Emporia State University, Emporia, KS 1985 Seminars: OSHA/RCRA Emergency Preparedness Hazardous Materials Hazardous Waste Fire Safety Underground Storage Tanks Medical Waste Radioactive and Mixed Wastes SOURCE: Internet (JobStarCentral) - http://jobstar.org/tools/resumes/res-chr4.php Sample Resume: Hybrid Chronological  Times New Roman #12 MARYANN HOWSER 5001 Kanova Place Santa Barbara, CA 931703 �� REAL ESTATE ASSOCIATE PROFESSIONAL PROFILE Experienced in client relations, sales & promotions. Organized, dedicated with a positive attitude. Outstanding talent for assessing people s needs. Proven ability to gain clients confidence and trust. Gained valuable business and personal contacts throughout the Santa Barbara community. Passed Real Estate Salesman s Examination, 1990. EXPERIENCE Real Estate Experience Assisted in the design, construction & sale of a Santa Barbara condominium. Established an effective marketing strategy to promote the sale of property. Designed flyers and newspaper advertising; distributed flyers. Arranged and conducted open house. Familiar with blueprints and architectural plans with understanding of conceptual design. Sales, Promotions & Organization Organized and coordinated an entire summer tennis program for children at a private tennis club in Montecito. Promoted services through effective telemarketing techniques, through product knowledge and exceptional client relations. Compiled computer data to keep track of profits & losses of monthly sales. Client Relations Interface with clients and members to interpret their needs and priorities. Develop innovative, non-competitive teaching techniques for adults and children, focusing on individual strengths. Advise clients and members in a professional and concerned manner, securing their trust and confidence. EDUCATION & LICENSES California Real Estate Salesman s License, 1990 BA Degree, Communication, UC Los Angeles, 1979 EMPLOYMENT HISTORY Tennis Instructor, A Tennis Club, Montecito, CA 1989- present Teacher s Assistant, Los Angeles School District 1986-88 Pre-School Teacher, Children s Pre-School, Los Angeles, CA 1983-85 Tennis Instructor, City of Los Angeles, Recreation Dept. 1978-80 SOURCE: The Resume Guide for Women of the 90 s by Kim Marino. Ten Speed Press, 1992 Sample Resume: Times New Roman #11(Functional Style) (805) 569-2220 Your full name (in all CAPITAL LETTERS and/or bold) Complete Address (list permanent and present addresses if in college) Home and/or mobile phone numbers E-mail address (Make sure your email address does not sound unprofessional) OBJECTIVE After the contact information, you would list our Career Objective. The experts opinion is split on whether to use an objective. We recommend, if you are applying for a specific position to include an objective. The exact job title of the position you are seeking; keep it brief! Your resume is built to support the objective. You must show what qualified you for this career. This heading appears after the career objective. This section is also optional and can be included if you have an impressive list of skills, achievements, or accomplishments. If you include a summary section, keep the statements concise, using action verbs and be results oriented. Think of it as a headline in an effective print advertisement. Three, four, or five short highlights of your most impressive qualifications for the job. This can be anything from skill areas and accomplishments to personality traits. Bilingual capabilities also belong here! Do not repeat what appears elsewhere in the resume. EXPERIENCE CHOOSE OPTION  A or  B (required) A. EXPERIENCE or B. RELATED EXPERIENCE (related to Objective) and OTHER EXPERIENCE (not related to Objective) If you choose  B , you are indicating that you have work that is related to your objective as well as other work experience that is not related to that same objective. A list of past employers, starting with your most recent first. (Chronological Resume) List employer s names, addresses and dates of employment and job titles. Job Titles are written in BOLD FACE, and listed under each job title is a short description of the tasks and accomplishments you performed for each employer. Begin with an action verb. Use same verb tense for each verb. Use bullets. Functional Resumes are organized around skill sets and not formatted around the employer and dates of employment. Your general skill areas are used as section headings (Computer Skills, Customer Service, etc.) Under each skill area list those specific job tasks and accomplishments that demonstrate your proficiency in that skill area. Begin with a verb. Use same verb tense. Use bullets. SKILL SUMMARY or HIGHLIGHTS OF QUALIFICATIONS or PROFESSIONAL PROFILE (optional) Highlight your most recent degree, and the colleges or trade schools you attended; put in reverse chronology (most recent school and move backwards). List any awards, Dean s Lists, or school projects that pertain to your career objective. If you do not have a college education, mention your high school and diploma. For recent college graduates, under Education, choose another category and write it in BOLD FACE: call it Related Course Work or Course Work in Progress. List exact course titles under appropriate category. This gives greater credibility to your qualifications. Mention only that personal information that pertains to your job objective; for example: Honors, Awards, Licenses, Certifications Professional Associations, Activities, and Publications, Internships, and Volunteer Work. These belong in separate categories of their own, in BOLD FACE. SPECIAL SKILLS  (in BOLD FACE). You may want to mention interests and activities that demonstrate job-related skills (leadership, organization, etc.); special abilities, such as knowledge of computers or a foreign language; and/or honors or awards earned. Do not include personal data, such as age and health status. This might also go under Highlights of Qualifications. WHAT MUST NEVER GO ON A RESUME! Keep your resume focused on your skills and accomplishments. Never mention personal information, controversial information or anything negative about yourself. Do not put references on your resume. They belong on a Reference Sheet, a separate document. NEVER MENTION THE FOLLOWING: RACE RELIGION MARITAL STATUS POLITICAL AFFILIATION SALARY REQUIREMENTS REASONS FOR LEAVING A PAST JOB ADDITIONAL PERSONAL INFORMATION EDUCATION (required) ORGANIZATION OF THESE HEADINGS Remember that EMPHASIS is the key to organization. What is more impressive: your work experience or your education? If you are a recent graduate with limited professional experience, then your education would be more impressive, and you would want to put all emphasis on it. Therefore, the Education heading would be placed before Experience. What if you have a strong work history but your most outstanding achievements are from jobs previous to your last one? What do you stress, your steady work history (chronological format) or your achievements (functional format)? You are worried that if you follow the chronological format, and list your last job first, your most impressive qualifications will be buried. In this case, you can go with the more acceptable chronological format , but include a short Summary of Qualifications to emphasize your most impressive accomplishments and skills first, and still present your strong chronological background. The headings, or sections that comprise the resume, outline the job seekers professional capabilities and qualifications to perform a job. The resume is a marketing tool and its purpose is to secure a job interview. Therefore, the headings you decide to include in your resume must be chosen carefully, keeping in mind how you can best feature your qualifications to a prospective employer. Some headings are standard and employers expect to see them when they review a resume. The required headings include your contact information, work experience and skills, education and training. SUMMARY OF QUALIFICATIONS The  Summary of Qualifications or the  Highlights of Qualifications is optional. It will not ruin a resume if it is not present, but properly done, it can be an effective tool! A definition of the Summary might be as follows: Short statements that highlight your most impressive qualifications and achievements The purpose of the summary is to immediately grab the employer s attention and impress him. It can be customized to fit the job you are pursuing. An effective summary will generate serious attention. To be effective, the statements must be concise, written with impact (action verbs), and be result oriented. Generally speaking, the following points hold true: DO NOT INCLUDE A SUMMARY IF& & *You do not have an impressive list of skills and achievements. *You have already highlighted your most impressive skills in your objective. BE SURE TO INCLUDE A SUMMARY IF& .. Your resume is in chronological format. Since the focus of such a resume is on dates of employment and job titles, you should utilize the summary to highlight your skill areas as well as any major achievements that may get buried in the body of your resume. You have made a significant achievement to a past employer. You have a unique combination of skills. You have received prestigious awards or honors Your summary is very much like an advertisement. It announces what you have to offer. Like an advertisement, each statement must be concise, full of punch, and be impressive. Remember that you must sell yourself; put plenty of  sell into the  Summary of Qualifications : List your most impressive qualifications  those that will be used to solve problems for your employer. List your most important accomplishments problems that you have solved or results that you were directly responsible for in your past work experience. List personal qualities that would impress any employer. Highlight those qualities that will grab the employer s attention, such as  more than 15 years experience,  ability to work well under pressure,  scored 97% on Manager s Training Test. YES MAYBE NO A skill is an ability which you take from job to job. Your skills are visible as you carry out your duties at work. Whenever you are looking for work, you need to know what skills you possess which can be applied to the job. There are three basic skills areas: A. TRANSFERABLE: Skills which allow you to work with people, data and/or things. Some examples include Organizational Management Analyzing Customer Service Teaching/Counseling Communication/Selling (Oral and Written Skills B. SELF-MANAGEMENT: Skills related to your personality and to other people in the work environment. Some examples include Punctuality Attention to Detail Initiative Sense of Humor Productive Honesty/Loyalty C. JOB-RELATED: Skills that you need to perform on the job. To identify these skills, you need to know what job you want!. Some examples might include Accounting/Bookkeeping Writing Business Correspondence Proficiency in Specific Computer Programs Handling a Multi-line Phone System Teaching Games to Pre-Schoolers, ages 3-5. You need to identify your skills which can help you when writing your resume. You can incorporate these skills into your Summary of Qualifications section, or Profile. Source: Michael Farr s America s Top Computer and Technical Jobs , JIST Publishing, Inc. 2003 SUNY Orange Office of Career & Internship Services  Your Portal To Career Success Page 2 YOU CAN DRAFT A RESUME! GENERAL GUIDELINES/PROPER LENGTH Page 3 DIFFERENT TYPES OF RESUMES Page 4 RESUMES SAMPLE CHRONOLOGICAL STYLE Page 5 RESUMES SAMPLE HYBRID STYLE Page 6 RESUMES SAMPLE HYBRID STYLE continued Page 7 RESUMES SAMPLE FUNCTIONAL STYLE Page 8 RESUMES HEADINGS WHAT TO INCLUDE& & . Page 9 RESUMES SAMPLE WHAT TO INCLUDE continued& .. Page 10 SUMMARY OF QUALIFICATIONS Page 11 KNOW YOUR SKILLS Page 12 FINAL TIPS FOR DEVELOPING AN EFFECTIVE RESUME Page 13 A resume should be tailored specifically for the kind of job/organization/career you are seeking. This means you may have to write more than one resume if applying for different types of jobs. BEFORE YOU CAN WRITE AN EFFECTIVE RESUME, you must be able to identify your skills, abilities, and interests and be able to relate them to the job/industry/career field in which you are seeking employment. If you are unsure about the types of jobs/industries/organizations/careers you are targeting, make an appointment with the Office of Career & Internship Services to help you in developing some focus. Employers cannot (and will not) decide what career is best for you; you must be able to communicate what skills and abilities you have that fit the specific job or jobs they are trying to fill. RESUME TIPS: Focus on the employer s needs, not on your own needs. Quantify your experience wherever possible. For example,  Supervised others can be made more clear by stating  Supervised three cash register attendants. Use action verbs in describing your skills and experience. Instead of& .Responsible for assisting with preparation of sales tax reports each month Write...Assisted in preparation of monthly sales tax reports. Instead of...Was in charge of organizing and taking care of spring rush activities Write& .Organized and directed spring rush activities for over 50 new sorority pledges. Keep the resume to one page unless you have ten or more years of professional experience or developmental training. Avoid abbreviations except for words such as Corp. or Inc. States may also be abbreviated (NY, MA, NJ, CA). Acronyms are also acceptable: RN, COTA, OTA, LPN, and so on. Use bulleted phrases starting with the action verb to describe your duties on the job. Do not make any reference to yourself: I, me, we, and so on. Job descriptions should be results oriented (e.g. Shortened customer wait time in reception area by 40 minutes) Begin with recent work experience and work backwards. Use indentation, underlining, bold, and CAPITALIZATION for emphasis. Use 24 lb. bond white or ivory paper on a laser quality printer. Proofread your work. Have someone else proofread it. Then ask a counselor to proofread your work. Even the smallest mistakes are costly. Avoid using extra words such as  a or  the. (Example: Answered multi-line phone system) Do not lie or exaggerate the truth. Cell phone number should be included only if you frequently check your messages or have a professional answer recorded for incoming callbacks. ACTION VERBS continued& & . Page 14 ACTION VERBS continued& .. Page 15 ACTION VERBS continued& ... Page 16 E-MAIL RESUME TIPS Page 17 E-mail makes it possible for your to respond instantly to an opportunity but if not done correctly, your resume may be overlooked or deleted before it is read. Whenever possible, copy a plain text (ASCII) resume into the body of your e-mail message, rather than sending your resume as an attachment. Why? Attachments may contain viruses, particularly if they are in Microsoft Word. Firewalls may stop e-mail attachments from entering a company network. Recruiters may not take the time to open the attachment. THINKING OUTSIDE THE RESUME BOX: Portfolios Page 18