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Live Chat

Important Notice (1/6/2021)

Effective 1/7/2020, FA LIVE CHAT will be unavailable during peak processing time (January/August).  We ask that all inquiries be sent via email to finaid@sunyorange.edu. We apologize for the inconvenience.


Live Chat is available from 9:00 a.m. - 4:30 p.m. Monday - Thursday.

IMPORTANT: Please Read

Due to federal privacy laws (FERPA), in order to provide details pertaining to your aid status or eligibility via chat or phone, you must have a Proxy authorization on file, including passphrase. See instructions below.

In order for an Financial Aid Office representative speak with anyone other than the student (i.e. parent, relative), regarding financial aid matters, the student must complete a FERPA Request to Release Information form with the Registrar's Office AND a Proxy Authorization, including passphrase, via MYSUNYOrange.

Live Chat is available from 9:00 a.m. - 4:30 p.m. Monday - Thursday.


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