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Live Chat

Financail Aid Live Chat is normally available from 9:00 a.m. - 4:30 p.m., Monday - Thursday.

Live Chat will be unavailable during peak times in January and August.

IMPORTANT: Please Read

Due to federal privacy laws (FERPA), in order to provide students with details pertaining to their aid status or eligibility via chat or phone, you must have a Proxy authorization on file, including passphrase. See instructions below.

In order for an Financial Aid Office representative speak with anyone other than the student (i.e. parent, relative), regarding financial aid matters, the student must complete a FERPA Request to Release Information form with the Registrar's Office AND a Proxy Authorization, including passphrase, via MYSUNYOrange.

If appropriate documentation is not file with SUNY Orange, we will be unable to answer specifics regarding the your file. 


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