Faculty & Staff Support

Open a service ticket for technical support by clicking on one of the options below.

These online forms require you to use your MySUNYOrange login.

• I have an ISSUE or PROBLEM or ERROR - "THIS WAS WORKING"
  • Something is broken that USED to work
  • Examples:
    • “My department printer is jammed”
    • “I get an error when I run my daily report”
• I need to CHANGE something that I already have access to
  • Change an existing system, service, or other
  • Examples:
    • “I need access to my department printer”
    • “I need to add a column to my daily report”
• I need something NEW or Access to something I never had before
  • This currently does not exist as far as I know...
  • Examples:
    • “I need to purchase a printer”
    • “I need a new report created”
• I need help for my SCHEDULED EVENT
  • Request Support for a Special Event or Presentation or First time equipment use.
  • Minimum 1 week lead time is needed.
    
  • Be sure to reserve your location FIRST with the Central Scheduling department.
• I need toner for my LASER printer
• See my OPEN TICKETS
  • View your open requests for Techncical Support.
• I CANNOT log in to the links above to create a ticket
  • Call us at 845-341-4749 or Use our online chat feature to open a service ticket.
    
    The next available technician will be assigned to your ticket and contact you.

 

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