Faculty & Staff Support

Open a service ticket for technical support by clicking on one of the options below.
These online forms require you to use your MySUNYOrange login.

• I have an ISSUE or PROBLEM or ERROR - "THIS WAS WORKING"
  • Something is broken that USED to work
  • Examples:  “My department printer is jammed” or “I get an error when I run my daily report”
    
    
• I need to CHANGE something that I already exists
  • Change an existing system, service, or other
  • Examples: “I need access to my department printer” or “I need to add a column to my daily report”
    
    
• I need something NEW or Access to something I never had before
  • This currently does not exist as far as I know...
  • Examples: “I need to install Avaya Softphone” or “I need access to a new report created”
    
    
• I need to request LOANER EQUIPMENT for college remote working
  • Examples: "I have no computer to work from home"  or "I need a headset with microphone for ZOOM"
  • You will be contacted to schedule pickup after available hardware is ready
    
    
• I need help / support for my ZOOM EVENT OR SCHEDULED EVENT
  • Request Support for a Special Event or Presentation or First time equipment use.
  • Minimum 1 week lead time is needed.
    
  • Be sure to reserve your physical location FIRST with the Central Scheduling department if applicable
    
    
• I need toner for my LASER printer
  
  • Use the above link for on-campus LASER printers only
  • NOTE:  Toshiba Copiers toner is ordered using the Toll-Free phone number on the sticker of each unit.
    
    
• See my OPEN TICKETS
  • View your open requests for Technical Support.

IF you CANNOT log in to the links above to create a ticket

Call us at 845-341-4749 to open a service ticket. 

The next available technician will be assigned to your ticket and contact you.