Faculty & Staff Support
Open a service ticket for technical support by clicking on one of the options below.
These online forms require you to use your MySUNYOrange login.
- ISSUE or PROBLEM or ERROR - "THIS WAS WORKING"
- Something is broken that USED to work
- Examples: “My department printer is jammed” or “I get an error when I run my daily report”
- CHANGE something that I already exists
- Change an existing system, service, or other
- Examples: “I need access to my department printer” or “I need to add a column to my daily report”
- Something NEW or Access to something I never had before
- This currently does not exist as far as I know...
- Examples: “I need to install Avaya Softphone” or “I need access to a new report created”
- Request OR Return LOANER EQUIPMENT for college remote working
- Examples: "I have no computer to work from home" or "I need a headset or webcamera"
- You will be contacted to schedule pickup after available hardware is ready
- Help / support for my ZOOM EVENT OR SCHEDULED EVENT
- Request Support for a Special Event or Presentation or First time equipment use.
- Minimum 1 week lead time ma be required.
- Be sure to reserve your physical location FIRST with the Central Scheduling department if applicable
- MOVE or Re-locate IT Equipment
- Examples: "I need to move a printer to another office" or "I am changing offices and need help to move my computer"
- Minimum 2 week lead time may be required.
- TONER for my HP LASER printer
- Use the above link for on-campus LASER printers only
- NOTE: Toshiba Copiers toner is ordered using the Toll-Free phone number on the sticker
of each unit.
- See my OPEN TICKETS
- View your open requests for Technical Support.
IF you CANNOT log in to the links above to create a ticket
Call us at 845-341-4749 to open a service ticket.
The next available technician will be assigned to your ticket and contact you.