Updated 6/2004 General Circulation Policy The following individuals are eligible for free library privileges: Students, full-time, part-time, and non-credit Faculty, full-time, part-time, and adjunct Retirees and Emeritus Staff OCCC tutors OCCC Board of Trustee members OCCC Alumni Supporters High school students enrolled in OCCC courses ENCORE program participants Students must use their validated OCCC ID card as their library card, except summer school students, who will be issued a Library card if they do not have an ID card. ID cards are issued in the College Commons during the following hours (Fall and Spring): 8:30 AM-7:45 PM Mon.-Thurs. 8:30 AM- 4:45 PM Fri. Photo ID and proof tuition is paid are required. Faculty, staff, and administrators may use their OCCC ID card or a Library issued card. OCCC Alumni who become an Alumni Supporter are entitled to library privileges. Alumni may donate to the association by phone or mail, or by visiting the Association's House on East Conkling Avenue between 8 and 4 Monday-Friday. Residents of Orange County may purchase a community card for a $5 annual fee. The family rate is $10. Each family member age 13 or over should be issued their own card, and all family members must live at the same address. The above are to be assigned to the following borrower types: Type of Borrower ALEPH Patron Status Description Student 01 Full-time and part-time credit students Non-Credit 20 Non-credit students IF their course is 4 sessions or more and lasts for at least 1 month: set expiration date to day of last session. ENCORE participants are given an expiration date of 8/31. Faculty 30 Current and retired faculty Administrator 35 President, AVPs, library director Staff 40 Full-time and part-time staff, tutors (semester expiration dates) Non-Campus 60 Residents of Orange County Alumni 65 Supporters of Alumni association (no minimum donation amount) Open Access 80 Students from other SUNY schools Patron Privacy NYS law 5953-B 1981-82, Section 4509 requires protection of patron information at all times. Borrowing information, user address, and other account information should not be made available to anyone other than the user. Parents/guardians of those ages 13-18 may be given information about overdue materials only. Identification must be presented. The USA Patriot Act of October 2001 allows law enforcement agencies broader access to patron information than they have had in the past. Any inquires should be directed to Susan or Security. Borrowing Limits Type of Borrower ALEPH Patron Status Number of Items (Total on card) Student 01 40 Non-Credit 20 05 Faculty 30 40 Administrator 35 40 Staff 40 40 Non-Campus 60 05 Alumni 65 05 Open Access 80 40 Traceable identification, such as a driver�s license, may be used if the patron does not have his/her library card. Loan Periods Regular circulating material may be borrowed by patrons in all categories EXCEPT Faculty and Administrator for 28 days. One renewal is permitted unless another patron has placed a hold on the item. When the 28th day is a holiday, the following day will be the due date. Faculty and Administrators may borrow material for the following time periods: Books/CDs semester 1 renewal (due on grade deadline date) Videocassettes (not on reserve) 7 days 1 renewal Periodicals 7 days 1 renewal Reserve material (only their own) overnight none Reference books overnight with librarian approval none Material loaned to Faculty and Administrator is subject to recall when another patron has placed a hold on the item. Guaranteed loan periods are 28 days for books/CD�s and 7 days for videos. Renewals All material may be renewed once unless another patron has placed a hold on the item. All users, except Faculty and Administrators, are given 28 days from the date of renewal. Faculty and Administrators new due date is the grade deadline date of the next semester. Renewals by phone are accepted when the library is open and users may use the Web OPAC to review and renew their loans. Patrons with a Stop Hold must appear in person with their overdue material and pay on their balance. Fines on Overdue Materials Faculty, staff, and users in the Administrator category are not charged for late return. Others are charged .10 per day per item, with a maximum of $5 per item. There is no grace period, but fines will not accrue when the library is closed. Overdue reserve materials will be fined at the rate of .10 per hour with a maximum of $10 per item. The maximum fine per user is $25. Reductions in the amount owed may be made using the Waive function when circumstances, such as illness or snow cancellations, arise. Delinquency Guidelines If the patron has 3 overdues or less (except reserve material) and is not on Stop Hold, use the Override button to allow them to borrow. A patron who owes less than $5, but has no overdue items, may check out material if they pay part of their balance. Stop Hold patrons have no privileges until they have returned or paid for all items and their cash owed balance is less than $5. Money owed Stop Holds can be temporarily removed for registration or grades access. Delinquency Notices First Notice The first notice schedule is as follows: Borrower Type Fall and Spring semester prior to registration Registration period and summer sessions Student (01) 7 open days 1 open day Non-Credit (20) 7 open days 1 open day Faculty (30) Once per semester Once per semester Administrator (35) Notified for ILL only Notified for ILL only Staff (40) 7 open days 1 open day Non-Campus (60) 7 open days 1 open day Alumni (65) 7 open days 1 open day Open Access (80) 7 open days 1 open day Stop Hold The Stop Hold schedule is as follows: Borrower Type Fall and Spring semester prior to registration Registration period and summer sessions Student (01) 28 open days 7 open days Non-Credit (20) 28 open days 7 open days Faculty (30) Must see circ supervisor before borrowing additional material. Must see circ supervisor before borrowing additional material. Administrator (35) Never Never Staff (40) 28 open days 7 open days Non-Campus (60) 28 open days 7 open days Alumni (65) 28 open days 7 open days Open Access (80) 28 open days 7 open days If an Interlibrary Loan item is overdue, a Stop Hold is immediately added to the patron's record. This affects the student�s ability to register, receive grades, or obtain records. When Open Access borrowers reach Stop Hold status, their college library will be notified. Lost Material The replacement cost of an item is the current hardcover price in EBSCO Book Index with Reviews or amazon.com plus a $3.00 per item processing charge or the default price listed below plus $3.00. $35 is the default price for items that are out of print. The rate for Interlibrary Loan material is determined by the lending institution. Please refer problem ILL patrons to Linda Lucas. Material of equal value may be accepted in lieu of payment at the librarian's discretion. If the lost material is subsequently recovered, a cash payment may be refunded, minus the $3.00 processing charge. If material was donated in lieu of payment, the patron's account may be credited. Claimed Returned If a patron claims they have already returned material, a shelf check should be performed if time allows. Material that is not found should be given claimed returned status, with a limit of 3 items per patron per semester. Please verify the address of the patron and ask if they have received overdue notices. If a claimed returned item is not found in 60 days, the item becomes lost and the patron will have to return to resolve the matter. Their borrowing history will determine their level of responsibility for this material. Refunds When a refund is due to a patron, a credit will appear on their record. This credit can be used to pay for future fines and lost materials. Refunds up to $20 may be taken from the daily monies. For larger amounts, a check must be issued. A refund form must be completed. Damaged Material Severely damaged material is treated as Lost material (see above). The patron may keep the damaged material, which should be withdrawn from the collection and stamped when payment is received. Dispute Resolution Any patron with a dispute that cannot be resolved should be referred to the Circulation Librarian. In her absence, the librarian at the Information Desk should be consulted.