System Status Updates

Oct. 8, 2025 | 12:00 p.m.

(message sent on behalf of Leland Hach Jr., Chief Information Officer)

College community

I write to report that the ITS team expects that by the end of the day today (Wednesday, Oct. 8) all major online systems will be returned to service., with the exception of access to OnBase and the shared network drives (P, S, H, etc.). We understand that those services being unavailable has a significant impact on operations for many of you. There are factors that impact how quickly we can reactivate those platforms, and we are working to find solutions that will quicken our timeline.

As we’ve managed the impact of last week’s incident in the Rowley Center IT closet, we’ve been listing those services that are offline in our “Outage/Downtime Alert” portlet on the main landing tab of MySUNYOrange. We have found that to be a helpful tool for members of the College community to follow our progress. We try to update it when possible, and we appreciate its value as another tool in our communications plan for incidents like this.

My team and I continue to appreciate your patience.

Leland

Oct. 3, 2025 | 10:30 a.m.

(message sent on behalf of Leland Hach Jr., Chief Information Officer)

College community

We are happy to report that the ITS team fully restored internet and wifi access to the Middletown campus last night and both are operating as expected this morning for both campuses. Some services remain offline including: Cognos, Onbase, Banner Document Manager, PIP and the network drives (P, S, H, etc.). We are working on plans to restore those services but are not yet able to provide definitive timelines.

Beginning with this update, we will no longer be sending text alerts to accompany the email notifications. Upcoming updates will be distributed via the employee and student Gmail groups.

Thank you for your patience. Updates will follow as available.

Leland

Oct 2, 2025 | 6:30 p.m.

College community,

The ITS team made significant progress today in preparing and installing temporary equipment to help establish core internet and Wi-Fi services to the Middletown campus. Barring unforeseen circumstances, we expect that by the time the College opens tomorrow morning (Friday., Oct. 3) access to most services will be restored for those on the Middletown campus, with the exception of the following software: Cognos, Onbase, Banner Document Manager, PIP and the network drives (P, S, H, etc.)

We do not expect internet and Wi-Fi to be fully restored for Middletown tonight. Network access has remained stable all day for those in Newburgh and off-campus.

We continue to appreciate your patience. Updates will follow as available.

Oct. 2, 2025 | 12:00 p.m.

College community,

The ITS team made progress last night and again this morning in re-establishing some connectivity to the College’s network for those in Newburgh and off-campus. We expect Middletown campus access to come back more slowly.

The team continues to work to install new replacement servers and rebuild connectivity College-wide, but particularly for the Middletown campus. The situation remains fluid and when systems do return online, they may do so intermittently and not all at once.

We appreciate your patience. Updates will follow as available.

Oct. 1, 2025 | 6:35 p.m.

College community,

Today’s issue in the Rowley Center IT closet continues to impact network and systems access for both campuses. The ITS team is working to restore online services. No timetable has been established yet, but employees and students should prepare that there will be intermittent and/or very limited network access, affecting a variety of online services, on Thursday (Oct. 2). Due to the wide range of connections and devices used by employees and students, outages may impact each person, situation or location differently.

Updates will follow as available. To accommodate those without access to Gmail, updates will also be posted online at https://sunyorange.edu/statusupdates/index.html.

Oct. 1, 2025 | 4:58 p.m.

ALL CLEAR: The all-clear has been given for employees and students to return to the Rowley Center on the Middletown campus. The building will be open for classes this evening. Network access remains impacted for some. ITS staff is working to restore full connectivity.

Oct. 1, 2025 | 3:11 p.m.

RCSE on the Middletown campus has been evacuated. Smoke was detected in an IT closet. First responders are on site. There is not impact to any other buildings. Network access for some may be affected. More information to follow.