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ITS Department Organization
(CIO) Chief Information Officer - Leland Hach, Jr.
Artur Charukhchyan: Assistant Director of Information Services
- Administrative applications
- Systems and business process analysis,
reporting, report generation and programming,
- Server based application security
- Web page development/deployment
- Database design, development, implementation
and maintenance
- Server application inventory management
- SICAS/ITEC/Ellucian liaison for Oracle and
Ellucian Banner Support
Roman Vinnichuk: Director of Infrastructure Services
- Setup, administration and maintenance of systems/servers
- Setup, administration and maintenance of
network (and related) equipment
- Enterprise Security
- Network Security
- Server Security
- Identity Management
- Wired/wireless network cabling and support
- Email Group List Management
- VOIP
- Server and network equipment inventory management
Angela Elia: IT Support Manager & IT Service Desk
- End User Support
- Service Request Management
- Incident Handling
- Customer Service
- Escalations & Ticket Routing
- Service Guidelines
- End User Service Procedures
- ITSM System Administration
- Knowledgebase Administration
- Performance Monitoring
- Service Process Improvement
Geoffrey Paydon: Associate Director of Technical Services
- Lab Updates and replacements
- PC Support
- Computer lab support
- Anti-virus and PC security
- Video-conferencing scheduling and support
- Multimedia/AV equipment support
- Technology equipment loaning (in conjunction
with room reservations via Central Scheduling)
- End user technology equipment inventory management
- Procurement
