ITS Department Organization

(CIO) Chief Information Officer - Leland Hach, Jr.

Information Services Assistant Director of Information Services - Artur Charukhchyan Administrative applications Systems and business process analysis, reporting, report generation and programming, Server  based application security Web page development/deployment Database design, development, implementation and maintenance Server application inventory management SICAS/ITEC/Ellucian liaison for Oracle and Ellucian Banner Support

Infrastructure Services Director of Infrastructure Services - Roman Vinnichuk Setup, administration and maintenance of systems/servers Setup, administration and maintenance of network (and related) equipment Enterprise Security Network Security Server Security Identity Management Wired/wireless network cabling and support Email Group List Management VOIP Server and network equipment inventory management

IT Service Desk / User Support  IT Support Manager & IT Service Desk - Angela Elia End User Support Service Request Management  Incident Handling Customer Service  Escalations & Ticket Routing Service Guidelines End User Service Procedures ITSM System Administration Knowledgebase Administration Performance Monitoring Service Process Improvement

Technical Services Associate Director of Technical Services - Geoffrey Paydon Lab Updates and replacements PC Support Computer lab support Anti-virus and PC security Video-conferencing scheduling and support Multimedia/AV equipment support Technology equipment loaning (in conjunction with room reservations via Central Scheduling) End user technology equipment inventory management Procurement