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IT Services

 

LOANER EQUIPMENT REQUESTS

The ITS Dept. has a limited amount of equipment available to loan to the College community first come first serve and upon request.  If you are teaching a class or planning an event and the room you have reserved does not have the technology equipment already installed that you need, please visit our IT Support page at https://itservice.sunyorange.edu/

In many cases you will be able to sign for and pickup the equipment yourself and return the next day.

The AV Support Request Form is available below (requires login with MySUNYOrange account)

Event Service Request for IT Support

MEDIA SERVICES: A.V. & SPECIAL EVENT

Classroom or Special Event Technology Support Requests

A minimum 1 week lead time when requesting Support or equipment for Special Events/Presentations. Any requests made with less notice may not be fulfilled pending equipment availability and personnel resources.

Any user scheduled to use a classroom with technology that is unfamiliar is encouraged to create a service desk ticket for initial assistance in their new to them classroom.

A technician will contact you to schedule to meet you prior to (or right before) your first session to brief you on the equipment and hand off. After initial briefing(s), users are encouraged to arrive a few minutes early to each class so that in the event of equipment issue, they can call our help desk if needed. If our first response phone support cannot resolve the issue, an on-site technician will be dispatched to your classroom pending department hours of operation.

How Do You Get Support For Your Event?

If you have an AV (audio/video) request, then be sure to complete (as detailed as possible) the AV & Event Support Request Form. Once the request is received they will be reviewed by ITS Dept management and assigned to ITS Dept personnel for follow up and coordination. 

NOTE: if the equipment is to be used in a specific building/room for any special event, then you must ALSO contact Central Scheduling to reserve the room for your event

The AV Support Request Form can be found at the link below (requires MySUNYOrange login).

Event Service Request for IT Support

DVD & Blu-ray

We encourage the use of the internal DVD player inside instructor computers to play DVDs for classroom showing.

Most instructor computers do not have capability to play a Blu-ray Disc. Please utilize commercially produced DVD format for ensured compatibility in the classrooms. A few of our larger Smart Halls and specialty Audio/Visual rooms are equipped with Blu-ray players. For information on room availability or to scheduling a room for your event please visit

www.sunyorange.edu/cs/schedule.html

A few rooms may still have lingering OLD TV/VCR carts or overhead transparency projectors. These items are not owned, supported, maintained, delivered, or serviced by the Technology Department. You may use them "at your own risk". These items are being removed from campus as time and resources permit.

ROOMS

Technology Enhanced Rooms

Most Classrooms are equipped with Instructor computer with Internet access connected to room projector at a minimum.

Our smart rooms allow our instructors and guests to teach using a wide variety of media. These include DVD, PowerPoint software, and more all displayed through a data projector usually mounted from the ceiling. All of the computers include internet browsing capability, MS Office Suite, USB connection, and are outfitted with virus security protection.

Smart Classroom
A smart classroom is a classroom that that has one instructor station equipped with computer, Internet capability, ceiling mounted projector, and screen.

Smart Cart
Some of our smart rooms have a semi-permanent unit in the room called a Smart Cart. These secured Smart Carts have similar equipment housed inside them as the smart classrooms. These rooms also feature a data projector and screen. For security reasons these carts are locked and require specific keys. Department secretaries on each floor can assist you with access.

Smart Lab
A smart lab is a multi-station computer lab with Internet capability, an instructor s computer station, ceiling mounted data projector and screen.

Smart Hall
Our smart halls are large capacity lecture halls equipped with one computer station with internet capability, high definition data projector, and large automatic screen, complete with sound. These rooms are ready to accommodate your own laptop.

SMART Board
The SMART Board is an interactive, electronic whiteboard that turns your computer and data projector into a powerful tool for teaching and presenting. Use your finger on the large touch sensitive screen to allow presentations from the front of the room. Use the pens from the SMART Pen Tray to write on the board and your notes are projected onto the screen in the correct color. You can save these notes on the computer or send them to your printer to be given out as a study aid.

DVD & BLU-RAY

We encourage the use of the internal DVD player inside instructor computers to play DVD's for classroom showing.

Most instructor computers do not have capability to play a Blu-Ray Disc. Please utilize commercially produced DVD format for ensured compatibility in the classrooms. A few of our larger Smart Halls and specialty Audio/Visual rooms are equipped with Blu-ray players. For information on room availability or to scheduling a room for your event please visit

www.sunyorange.edu/cs/schedule.html

A few rooms may still have lingering OLD TV/VCR carts or overhead transparency projectors. These items are not owned, supported, maintained, delivered, or serviced by the Technology Department. You may use them "at your own risk". These items are being removed from campus as time and resources permit.

Classroom or Special Event Technology Support Requests

A minimum 1 week lead time when requesting Support or equipment for Special Events/Presentations. Any requests made with less notice may not be fulfilled pending equipment availability and personnel resources.

Any user scheduled to use a classroom with technology that is unfamiliar is encouraged to create a service desk ticket for initial assistance in their new to them classroom.

A technician will contact you to schedule to meet you prior to (or right before) your first session to brief you on the equipment and hand off. After initial briefing(s), users are encouraged to arrive a few minutes early to each class so that in the event of equipment issue, they can call our help desk if needed. If our first response phone support cannot resolve the issue, an on-site technician will be dispatched to your classroom pending department hours of operation.

VIDEO CONFERENCES

If you have a need for Video Conferencing, then be sure to complete (as detailed as possible) the AV & Event Support Request Form. Once the request is received they will be reviewed by ITS Dept management and assigned to ITS Dept personnel for follow up and coordination.

The IT Department can assist you with the initial setup of video conferences for recurring meetings between our two main campuses. In most cases we can also support your needs with video conferencing with external hosts.

A minimum 1 week lead time when requesting Support or equipment for Special Events/Presentations. Any requests made with less notice may not be fulfilled pending equipment availability and personnel resources.

Any user scheduled to use a classroom with technology that is unfamiliar is encouraged to create a service desk ticket for initial assistance in their new to them classroom.

A technician will contact you to schedule to meet you prior to (or right before) your first session to brief you on the equipment and hand off. After initial briefing(s), users are encouraged to arrive a few minutes early to each class so that in the event of equipment issue, they can call our help desk if needed. If our first response phone support cannot resolve the issue, an on-site technician will be dispatched to your classroom pending department hours of operation.

NOTE: If you are not already scheduled to be in the desired room, you will FIRST need to work with Central Scheduling to reserve the room for your event and then place a request for IT Support. 

The Scheduled Event Support Request Form can be found on our IT Service Portal or use the following direct link below.

Event Service Request for IT Support

SIGN UP FOR NY ALERT

Should the College need to communicate information regarding a closure, delay, emergency, or crisis, you can register your email(s) and phone(s) for NY Alerts with the following link.

Register for NY ALERT