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Frequently Asked Questions

Parents

What deadlines must my student meet?

Deadlines are posted in the Academic Calendar

What are the tuition and fees?

Complete tuition and fee information is located in the Student Accounts section of the website, or you can call the Student Accounts Office at (845) 341-4837. 

What is the refund policy?

The refund policy is also listed in the Student Accounts section of the website, or you can call the Student Accounts Office at (845) 341-4837. 

What is FERPA? What information do I have the right to access about my child and their records?

FERPA gives parents certain rights with respect to their children's education records. These rights transfer to the student when he or she reaches a certain age of 18 OR attends a school beyond the high school level. Students to whom the rights have transferred are "eligible students."

Complete FERPA (Family Educational Rights and Privacy Act) information is available here, as well as in the catalog.

Students

What is the deadline for dropping or adding a course?

The deadlines for all course registration, drop/add, and other information is contained in the Registration Calendar.

Students can use their alternate PIN to make changes to their schedules until the end of the Add/Drop period, this is typically one week for full-semester long courses but a much shorter time frame for half-semester, summer, and winter courses. Check the current Registration Calendar for those deadlines.

After the Add/Drop period, students will need to meet with an advisor to drop a class.

Faculty/Department Chair and Associate Vice President permission is required to add a class after the Add/Drop period. 

Students should discuss schedule changes with an advisor to be sure the desired changes do not negatively impact academic progress or financial aid.

Please note:

The date a student drops a class determines whether you receive a refund. Please see Student Accounts Tuition Refund Policies page for further information.

Changes made to your schedule after the semester begins may incur additional charges.

How do I register?

Visit the Course Schedules section of the website to access information on how to register as well as the Online Searchable Database of course offerings.

When can I register?

Registration dates vary from semester to semester. To find out when you can register for an upcoming semester, see the Registration Calendar.

What is FERPA? What information do I have the right to access about my records?

Complete FERPA (Family Educational Rights and Privacy Act) information is available here, as well as in the catalog.

Who can I contact for help?

You can contact the Registrar's Office at (845) 341-4140 or registrar@sunyorange.edu.

Enrollment Certifications of Full-Time/Part-Time Status

Enrollment Certification of full-time/part time status is available through the National Student Clearinghouse Self-Service Program. Students will securely and seamlessly be brought to the Clearinghouse Self-Service site by signing into MySUNYOrange. Advanced Registration Certificates, Current Enrollment Certificates and Past Enrollment Certificates will be available for students to print.

Certifications and verifications may not be obtained until all tuition and fees are paid and all holds are cleared from the student’s record.

How to access:

  1. Log into MySUNYOrange
  2. Click on Student Academics
  3. In the "My Academic Profile" box, click Enrollment Verification

Degree Verification

Orange County Community College has authorized the National Student Clearinghouse to provide degree and enrollment verifications. The National Student Clearinghouse can be contacted at:

Web: www.degreeverify.org

Mail:

National Student Lending Clearinghouse
2300 Dulles Station Blvd, Suite 300
Herndon, VA 20171

How to Request a Medical Withdrawal

When students must withdraw from the College or course(s) due to their personal medical condition, they must obtain written verification from the physician/mental health professional and include all other required withdrawal forms. All such information given to the College is treated as confidential and privileged, as allowable by law.

The student’s request for a medical withdrawal should be submitted to WellnessCenter@sunyorange.edu before the end of the semester in which the condition occurs. The Director of the Wellness Center will decide on the request for a medical withdrawal and inform the Registrar of the decision. The student has the right to appeal this decision to the VPAA using the academic grievance procedure. 

Students must complete an Official Withdrawal from the College prior to submitting a Request for Medical Withdrawal.

Note: Withdrawals approved for medical reasons do not generate an automatic refund of tuition, waiver of the physical education requirement, or waiver of financial aid requirements. If approved for a medical withdrawal, the student may fill out a Tuition Credit Appeal Application.

 

Faculty

What is FERPA? What information may I give out concerning students?

Complete FERPA (Family Educational Rights and Privacy Act) information is available here, as well as in the catalog.

How do I enter required Census Attendance Information?

1. Log into your MySUNYOrange Account

2. Navigate to Faculty Grade Entry by selecting Census Submission from the Technical Services Menu on
your MySUNYOrange page.


3. This will open your Final Grade list as default. Select the tab that says Census Attendance. A list of
your courses will appear
.

4. Select a course and the appropriate class roster will populate.

If the student has never attended class:
Enter a 0 (zero) in the 
Hours Attended column and hit Save. If you have more than one page of students, please save after each page

If the student has attended class (even one time):

No Action is Required

 

You may log back into Banner at any time to make corrections or check your work. Please note, delays in reporting attendance will have significant financial implications for students.

 

If you have any questions regarding the Census Attendance Submission, please contact the Registrar's Office at (845) 341-4140 or registrar@sunyorange.edu for additional assistance.

 

Where can I find important dates?

Important semester Dates and Deadlines are posted in the Academic Calendar.