Frequently Asked Questions

Parents

What deadlines must my student meet?

Deadlines are posted in the Academic Calendar

What are the tuition and fees?

Complete tuition and fee information is located in the Student Accounts section of the website, or you can call the Student Accounts office at (845)341-4837. Also included is a helpful example of a refund scenario

What is the refund policy?

The refund policy is also listed in the Student Accounts section of the website, or you can call the Student Accounts office at (845)341-4837. Also included is a helpful example of a refund scenario.

What is FERPA? What information do I have the right to access about my child and their records?

FERPA gives parents certain rights with respect to their children's education records. These rights transfer to the student when he or she reaches a certain age of 18 OR attends a school beyond the high school level. Students to whom the rights have transferred are "eligible students".

Complete FERPA (Family Educational Rights and Privacy Act) information is available here, as well as in the catalog

Students

What is the deadline for dropping or adding a course?

The deadlines for all course registration, drop/add, and other information is contained in the Academic Calendar

How do I register?

Visit the Course Schedule section of the website to access information on how to register as well as the Online Searchable Database of course offerings.

When can I register?

Registration dates vary from semester to semester. To find out when you can register for an upcoming semester see the Registration Calendar.

What is FERPA? What information do I have the right to access about my records?

Complete FERPA (Family Educational Rights and Privacy Act) information is available here, as well as in the catalog.

Who can I contact for help?

 You can call Registrar's Office at (845)341-4140 for more information, or e-mail their office at registrar@sunyorange.edu

Enrollment Certifications of Full-Time/Part-Time Status

Enrollment Certification of full-time/part time status are available through the National Student Clearinghouse Self-Service Program. Student will securely and seamlessly be brought to the Clearinghouse Self-Service site by signing into MySUNYOrange. Advanced Registration Certificates, Current Enrollment Certificates and Past Enrollment Certificates will be available for students to print.

Certifications and verifications may not be obtained until all tuition and fees are paid and all holds are cleared from the student’s record.

 Please see attached flier for details.

Degree Verification

Orange County Community College has authorized the National Student Clearinghouse to provide degree and enrollment verifications. The National Student Clearinghouse can be contacted at:

Web: www.degreeverify.org

Mail:

National Student Lending Clearinghouse
2300 Dulles Station Blvd, Suite 300
Herndon, VA 20171

How to Request a Medical Withdrawal

When students must withdraw from the College or course(s) due to their personal medical condition, they must obtain written verification from the physician/ mental health professional and include all other required withdrawal forms. All such information given to the College is treated as confidential and privileged, as allowable by law. The student’s request for a medical withdrawal should be submitted to the Student Services Central before the end of the semester in which the condition occurs.

Students must complete an Official Withdraw from the College prior to submitting a Request for Medical Withdrawal.

Note:Withdrawals approved for medical reasons do not generate an automatic refund of tuition, waiver of the physical education requirement, or waiver of financial aid requirements. If approved for a medical withdrawal, the student must still fill out a Tuition Credit Application.

 

Faculty

What is FERPA? What information may I give out concerning students?

Complete FERPA (Family Educational Rights and Privacy Act) information is available here, as well as in the catalog.

How do I enter required Attendance Information?

1. Log into your sunyorange Account

2. Select the Banner Icon on the top right hand side and choose the Faculty Services tab.

3.
Select Midterm Grades (this is a change- previously you entered these in the Final Grades area) from the menu; select the proper term (Spring 2019 for example) and use the drop-down box to select a class that you are teaching and Submit.

4. Next you will see a page with the class roster displayed. Please note, there may be multiple pages of students (all of your students may not be on the first page) so please make sure you enter the information for all the pages of students.

 

If the student has never attended class:
Enter a 0 (zero) in the Attended Hours column and hit submit.


If the student has attended class (even one time):

No Action is Required

 

You may log back into Banner at any time to make corrections or check your work. Please note, Delays in reporting attendance will have significant financial implications for students.

 

If you have any questions regarding the Census Attendance Submission, please contact the Registrar's Office at X4155 for additional assistance.

 

Where can I find Important dates?

Important semester Dates and Deadlines are posted in the Academic Calendar.