Frequently Asked Questions
How do I get my Student Account Statement?
How do I make a Payment Online? (one time payment)
How do I join the Monthly Payment Plan?
How do I apply for Financial Aid?
First Complete a FAFSA. You can find information on how to do this at the following link: Applying for Financial Aid.
How can I get a Bookstore Credit? *New for Fall 2019*
Bookstore Credit Process
Book credits are only available for the Fall and Spring semesters. See important dates below for the upcoming semester.
Important Bookstore Credit Dates for Fall 2019:
First Day to use a bookstore credit: August 14, 2019.
All bookstore credit ends: September 13, 2019.
How to access Book Credit:
Students are no longer required to "request" a voucher via email to the Student Accounts Office.
Students who have excess financial aid will be notified by the Bookstore via the student's SUNY Orange e-mail account confirming their eligibility and dollar amount available.
Bookstore Credit FAQs:
How does the charging process work?
If purchasing books in person, you must present your photo ID to staff in the bookstore, then choose your textbooks and supplies. Follett stores your approved credit amount in their database, so you can return multiple times to purchase books and supplies, until your credit is used up. The purchases you make will be billed to your student account by the 6th week of the semester.
You can use your bookstore credit to purchase books on-line through the SUNY Orange bookstore website:
What items can I charge at the Bookstore?
Purchases made with a financial aid credit can be for educationally related materials.
This includes: textbooks, supplies, and other items needed for your program of study.
*Please Note: You should purchase your required textbooks prior to purchasing any electronic devices.
What is the maximum book voucher that I can receive?
The maximum financial aid book credit awarded is $1,000. Your e-mail will contain the amount you have available to spend. The amount will be equal to your financial aid credit, up to a maximum of $1,000. No exceptions will be made to this limit. Please be sure to keep this limit in mind, when deciding on what supplies to purchase.
For questions, contract Student Accounts @ (845) 341-4829, visit Student Services Central, or contact the Bookstore directly.
I filed a FAFSA, why don't I see any financial aid on my student account statement?
It takes 5 to 10 business days before the college receives the information from your successfully filed FAFSA. Once the college receives this information, you need to accept your awards and/or complete any missing documentation. Only then will financial aid be used to reduce your payment..
My Financial Aid does not cover my entire Student Account Statement. What do I do?
If your financial aid does not cover the full amount you owe you can either pay the balance by joining the Monthly Payment plan or by cash, check or credit card.
My payment arrangement deadline if tomorrow and I filed my FAFSA today. Will I be dropped from my courses?
Yes. Even if you anticipate using Financial Aid to cover your Student Account Statement, it takes 5 to 10 business days before the college receives your Financial Aid information from the successfully completed FAFSA. You are advised to make alternative payment arrangements.
If I don't make any payment arrangements by my deadline, will all my classes be dropped?
Satisfactory payment arrangements are expected by your deadline date, otherwise, you may be dropped from all of your classes for the semester or session in which you've registered.
If I make changes to my schedule after my initial registration, which payment deadline date applies to me?
The deadline date that applies to you, is based on your initial registration date. If you do not make payment arrangements by that deadline, your classes may be dropped.
I am in the process of completing my Financial Aid Requirements, but don't know if they will be satisfied before the payment arrangement deadline. What do I do?
It would be best that you contact the Financial Aid Office immediately for more information. The number is: (845) 341-4190.
I am being charged the non-resident tuition rate. What can I do?
All students are required to complete the residence requirement on an annual basis. The verification of residence form, instructions, and a list of the NY State County Treasurers, can be found at the following link: Residence Information
If I am dropped from my classes for failing to have payment arrangements in place by the deadline, will I also be removed from any course 'wait lists' that I was on?
If I drop a class (or classes), how will my financial aid be impacted?
If you decide to drop a class during the semester, your financial aid could change. Many factors determine if and how your financial aid will change by dropping a course (enrollment status, date, type of aid, etc.).
Impact of dropping a course on or prior to September 16, 2019:
- Federal Aid (PELL grant, Stafford loans, Unsubsidized loans) - Course will not qualify for aid.
- State Aid (TAP grant) - Course may qualify for aid, if instructor indicates you began the course.
Impact of dropping a course on or after September 17, 2019:
- Federal Aid (PELL grant, Stafford loans, Unsubsidized loans) - Course will qualify for aid if the instructor indicates you began the course.
- State Aid (TAP grant) - Course will qualify for aid if the instructor indicates you began the course.
Important Note: Students with loans must be enrolled in at least 6 financial aid eligible credits at the time the loan is disbursed, and your instructors must have indicated you began attendance in those 6 credits.
If you have specific questions about your current semester financial aid eligibility, please e-mail Bill Potter at firstname.lastname@example.org, and include your SUNY Orange ID number.
If you have specific questions about your future semester financial aid eligibility, please contact the financial aid office.
If I SWAP courses, what are the financial implications?
Part-time students who switch a course of equal credits for another on the same day, will not incur a forfeiture during the Add/drop period.
If a student simply drops a course, then the tuition liability policy remains in effect.