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Frequently Asked Questions

How do I view my Student Account Statement?

The Student Account statement is only provided online. Each student needs to log onto their MySUNYOrange Account to view their bill. 

  • Log in to MySUNYOrange (Opens in new window/tab).
  • Select the $/Student Finances (in the left menu)
  • Click on "My Account Statement" (first column, first box)

How do I make a Payment Online? (one time payment)

  • Log into your MySUNYOrange
  • Click $/Student Finances tab (in the left menu)
  • Click "My Account Statement" (first column, first box)
  • Select either "Make a payment" (bottom, right, yellow button) or "Make a Payment" (left column)

How do I join the Monthly Payment Plan?

Payment Plan information and dates, can be found on the Student Accounts Payment Options Page.

To join the monthly payment plan:

  • Log into your MySUNYOrange 
  • Click Student $/Student Finances tab (in the left menu)
  • Click "My Account Statement" (first column, first box)
  • Select either "View Payment Plan Options" (bottom, center, under the image of dollar bill, you may need to scroll down) or select "Payment Plans" (left menu) and then "View Payment Plan Options" (center)

How do I apply for Financial Aid?

First Complete a FAFSA. You can find information on how to do this at the following link: Applying for Financial Aid.

How can I get a Bookstore Credit?   

Bookstore Credit Process

Book credits are only available for the Fall and Spring semesters.  See important dates below for the upcoming semester.

Important Bookstore Credit Dates for Fall 2024:

First Day to use a bookstore credit: August 16, 2024

All bookstore credit ends:      September 6, 2024


  1. Students must first complete a Title IV Authorization Form for NON-INSTITUTIONAL CHARGES.
  2. Students who have excess Title IV financial aid will be notified by the Bookstore  via the student's SUNY Orange e-mail account confirming their eligibility and dollar amount available. 

Bookstore Credit FAQs:

How does the charging process work?

If purchasing books in person, you must present your photo ID to staff in the bookstore, then choose your textbooks and supplies. Follett stores your approved credit amount in their database, so you can return multiple times to purchase books and supplies, until your credit is used up. The purchases you make  will be billed to your student account by the 6th week of the semester.

You can use your bookstore credit to purchase books on-line through the SUNY Orange bookstore website:


What items can I charge at the Bookstore?

Purchases made with a financial aid credit can be for educationally related materials. This includes: textbooks, supplies, and other items needed for your program of study.
*Please Note: You should purchase your required textbooks prior to purchasing any electronic devices.

What is the maximum book voucher that I can receive?

The maximum financial aid book credit awarded is $1,000. Your e-mail will contain the amount you have available to spend. The amount will be equal to your financial aid credit, up to a maximum of $1,000. No exceptions will be made to this limit. Please be sure to keep this limit in mind, when deciding on what supplies to purchase.

For questions, contract Student Accounts @ (845) 341-4829, visit Student Services Central, or contact the Bookstore directly.

I filed a FAFSA, why don't I see any financial aid on my student account statement?

It takes 5 to 10 business days before the college receives the information from your successfully filed FAFSA. Once the college receives this information, you need to accept your awards and/or complete any missing documentation. Only then will financial aid be used to reduce your payment..

My Financial Aid does not cover my entire Student Account Statement. What do I do?

If your financial aid does not cover the full amount you owe you can either pay the balance by joining the Monthly Payment plan or by cash, check or credit card. 

My payment arrangement deadline if tomorrow and I filed my FAFSA today. Will I be dropped from my courses?


Courses are subject to being dropped even if you anticipate using Financial Aid to cover your Student Account Statement, it takes 5 to 10 business days before the college receives your Financial Aid information from the successfully completed FAFSA. You are advised to make alternative payment arrangements. Please refer to the payment options available, which include a monthly payment plan. 

If I don't make any payment arrangements by my deadline, will all my classes be dropped?

Satisfactory payment arrangements are expected by your deadline date, otherwise, you may be dropped from all of your classes for the semester or session in which you've registered.

If I make changes to my schedule after my initial registration, which payment deadline date applies to me?

The deadline date that applies to you, is based on your initial registration date. If you do not make payment arrangements by that deadline, your classes may be dropped.

I am in the process of completing my Financial Aid Requirements, but don't know if they will be satisfied before the payment arrangement deadline. What do I do?

Please refer to the payment options available, which include a monthly payment plan.

I am being charged the non-resident tuition rate. What can I do?

All students are required to complete the residence requirement on an annual basis.  The verification of residence form, instructions, and a list of the NY State County Treasurers, can be found at the following link: Residence Information

If I am dropped from my classes for failing to have payment arrangements in place by the deadline, will I also be removed from any course 'wait lists' that I was on?

Yes. If you are dropped for failing to make payment arrangements by the deadline, you are also removed from any course wait lists that you may have been on. 

If I drop a class (or classes), how will my financial aid be impacted?

Please visit:Refund FAQ's 

If I SWAP courses, what are the financial implications?

Part-time students who switch a course of equal credits for another on the same day, will not incur a forfeiture during the Add/drop period.

If a student simply drops a course, then the tuition liability policy remains in effect.