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Getting Help With Brightspace

If you need help with Brightspace, you can contact the SUNY Online Help Desk

Submit a Help Desk ticket through the following link:

Submit a Brightspace Help Desk Ticket to SUNY Online

You can also call the SUNY Online Help Desk at 1-844-673-6786

1-518-320-1300* (Direct) * Press option 1 to reach the help desk

Telephone support is available during the hours listed below.


During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options. For faster service when contacting the SUNY Online Help Desk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average Help Desk call takes approximately 5-10 minutes. Please call when your schedule permits.

Telephone Support Hours
Days Time Available
Monday - Friday 7 am - Midnight EST
Saturday 10 am - 8 pm EST
Sunday 10 am - 9 pm EST

If you have a question about your SUNY Orange account please contact the SUNY Orange Help Desk at 845-341-4749.