Getting Help With Blackboard

If you need help with Blackboard, you can contact the OPEN SUNY Help Desk

Submit a Help Desk ticket through the following link:

Submit a Blackboard Help Desk Ticket to Open SUNY

You can also call the Open SUNY Help Desk at 1-844-673-6786 (1-844-OPENSUNY)*

1-518-320-1300* (Direct) * Press option 1 to reach the help desk

Telephone support is available during regular business hours (listed below).

During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options. For faster service when contacting the Open SUNY HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.