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Out-of-State Complaints Procedures for Online Students

State Authorization Reciprocity Agreement - SARA

The State Authorization Reciprocity Agreement (SARA) is a national initiative to provide a voluntary, regional approach to state oversight of postsecondary distance education.  When states join SARA, they agree to follow uniform processes for approving their eligible institutions' participation.  Participation in SARA allows institutions to provide online courses outside of their own state borders by seeking and maintaining state approvals via a streamlined process. To learn more, visit NC SARA.

Procedure for Filing Complaints (for Students Residing Outside NY)

SUNY Orange is committed to investigating consumer protection concerns raised by students in distance learning courses and/or programs, including but not limited to truthfulness in advertising and accuracy of data related to course offerings, job placements, tuition, fees, and financial aid.

Student complaints submitted to the Office of the Vice President of Academic Affairs will be examined objectively and thoroughly. The VPAA will convene an ad hoc committee composed of representatives from the following areas as applicable: Academic Affairs, Registrar’s Office, Institutional Research Office, Office of Communication and Marketing, Financial Aid Office, and Finance and Administration. The committee will evaluate the merit of the complaint and make any appropriate recommendation(s) for resolution and/or redress to the VPAA. The VPAA will make a final determination and communicate to the student the institution’s official response to the complaint as well as any warranted redress. 

If SARA students at SUNY Orange are not satisfied with the outcome of the institution’s complaint resolution process, they should submit their concern at the following SUNY System webpage:https://system.suny.edu/university-life/student-concerns/. If SARA students at SUNY Orange are not satisfied with the outcome of the institution’s and SUNY’s complaint resolution processes, they should contact the New York State Education Department at the folowing webpage https://www.nysed.gov/college-university-evaluation/complaints in accordance with NC-SARA complaint procedures.